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Download Virgin Pulse app for Android. The free Virgin Pulse app is designed to work with your MAX activity tracker. 6) If it still does not sync, log out of the Virgin Pulse mobile application (tap the three horizontal lines in the top, left corner of the home screen, and select 'Logout' at the bottom of the menu), and shut down the application. 7) Uninstall the Virgin Pulse app from your phone. Aug 31, 2019 1) Uninstall Virgin Pulse and restart phone. 2) Open Samsung Health settings and data permissions. 3) Download one of the recommended apps and allow permissions. (I used MyFitness Pal by Under Armour) 4) Redownload Virgin Pulse and connect to android device. 5) Connect to Samsung Health and add permissions will work. Virgin Pulse apps gives no indications that it even attempts the sync. Online - shows the fitbit is 'connected' but that only means I set it up with my account. Fitbit surge syncs with the Fitbit app. I rebooted the phone.
If you have any questions regarding the Virgin Pulse platform or need technical support, please contact Virgin Pulse at: 833-483-0836
MaineHealth has partnered with Virgin Pulse to offer employees access to a robust wellness platform at your fingertips to engage in fun, competitive (individual or team based) challenges to inspire movement, balance, stress reduction, healthy habits! This is an experience that can help improve well-being with health tips, tracking tools, education programs, rewards, group challenges, and more!
Real-Time Rewards - Employees will receive point incentive immediately after achieving each level.
| Participation Level | Points | Reward Earning Potential |
Level 1 | 6,000 | $20.00 |
Level 2 | 12,000 | $30.00 |
Level 3 | 24,000 | $40.00 |
Level 4 | 36,000 | $60.00 |
* Earn up to $150 Virgin Pulse Cash per session and up to $300 per calendar year | ||
Download the Virgin Pulse app on your phone for easy and quick access to sync your steps. Benefits-eligible employees could earn up to $300 annually by actively participating in Virgin Pulse!
Get Started Today!
- Join Virgin Pulse on your mobile device or desktop.
- Take the online health assessment in Virgin Pulse.
- Review the FAQs and Ways to Earn and Program Guide for helpful tips.
Virgin Pulse Program Periods:
- Virgin Pulse Period 1: 1/1/21 – 6/30/21
- Virgin Pulse Period 2: 7/1/21 – 12/31/21
Healthier Together
Support makes a big difference in achieving success, no matter your goals. Starting on January 1, 2021, you can invite your spouse or domestic partner* to join the program and get healthy together! *MaineHealth benefit enrolled spouses and domestic partners will have the opportunity to utilize the Virgin Pulse platform
- Join Virgin Pulse on your mobile device or computer. Click here to learn more about enrolling a spouse or domestic partner in the program.
- Enjoy the following benefits together:
- Activity tracking - keep yourselves accountable by tracking your daily activity, like steps, sleep, and workouts.
- Helpful tips for living well - learn how to eat and sleep better, build exercise into your day, and feel less stressed and more productive — plus much more!
- Fun, healthy challenges - exercise is always easier when it's fun, a little competitive, and with your loved ones.
Additional Virgin Pulse Resources
Join a MaineHealth Diabetes Prevention Program Class
Join a Solera Diabetes Prevention Program Class

Virgin Pulse Sync App Not Opening Online
Complete activities by December 31, 2021 to earn up to $500 in co-share credit.* Employees are welcome to participate in all Rewards for Wellness activities but may only earn a maximum of $500 in co-share credit. Incentive credits will be delivered on ten select pay days during the first half of 2022. Please note that the OEB cannot track the completion of your activities for you - please review your Virgin Pulse points statement to see what activities you have completed (dental exams, vision exams and preventive screening procedures are the only activities for which completion is not indicated in Virgin Pulse).
Click on the activities below to learn about how you can complete them.
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Virgin Pulse Sync App Not Opening On Android
Don’t forget that you can earn additional wellness incentives (up to $500 in co-share credits) by obtaining a qualifying Annual Preventive Exam.
* Only active State of Rhode Island employees who are paying State medical co-share premium payments at the time of the incentive delivery are eligible to receive co-share credits.